e-Services maintenance: 3 August 2025
01 August 2025
The fault reporting tool and some e-Services functions will be unavailable on Sunday, 3 August 2025 due to essential maintenance.
Fault reporting tool:
The C3 Service Request (Fault reporting tool) will be unavailable between 05:00 - 08:00 on Sunday, 3 August 2025.
e-Services portal:
Some e-Services functions will be intermittently unavailable between 05:00 - 08:00 on Sunday, 3 August 2025.
To log a service request, please contact the City’s Call Centre on
0860 103 089.
Please make use of the following communication channels for urgent requests:
Customers can also contact the City’s Call Centre on
0860 103 089. Select option 1 for accounts and general enquiries, option 2 for water related faults and option 3 for electricity-related faults.
Published by:
Communications Department
